Which of the following is true about temporary contact center agents?A.It's important to understand your potential business risks when hiring temps.B.Temps need just as much training as regular agents.C.Temps don't have to know as much about the product or service since they won't be there long.D.A and B.
Question
Which of the following is true about temporary contact center agents?A.It's important to understand your potential business risks when hiring temps.B.Temps need just as much training as regular agents.C.Temps don't have to know as much about the product or service since they won't be there long.D.A and B.
Solution
The correct answer is D. Both A and B are true about temporary contact center agents.
A. It's important to understand your potential business risks when hiring temps. This is true because temporary agents may not be as invested in the company's success as permanent employees, which could potentially lead to issues such as lower quality of service or breaches of confidentiality.
B. Temps need just as much training as regular agents. This is also true. Even though they are temporary, these agents are still representing your company and interacting with your customers. Therefore, they need to be adequately trained to ensure they can provide the level of service your customers expect.
C. Temps don't have to know as much about the product or service since they won't be there long. This is false. Regardless of how long they will be with the company, temporary agents still need to have a thorough understanding of the product or service to effectively assist customers.
Similar Questions
Which of the following is true about remote contact center agents?A.They take really long lunch breaks.B.They always pay for their own health insurance.C.Recruiting and retention are easier.D.Conflict resolution is easier now with collaboration tools.
Which type of climate improves collaboration in the contact center?A.Adherence climates, where agents always adhere to company rules.B.Network judgment, where agents rely on advice from coworkers to provide the best solutions.C.No judgment, where agents don't have managers.D.Instant replay, where managers review questionable agent calls for 5 minutes in a booth.
True or False: In the interests of security, temporary agents may not be granted the same level of access to company data as permanent agents.A.TrueB.False
Agents are likelier to be at risk because ______.They accommodate prospects' requests for meetingsThey carry a lot of cashThey drive nice carsThey're nicer than other professionals
Why have remote agents become so popular for contact centers?A.Cloud-based computing makes it easier to work remotely or from home.B.Management tools now help contact center managers keep remote agents connected.C.Adding additional coworkers can upset established workplace cultures.D.A and B.
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