Choose the missing word: X have replaced the more traditional hard-copy letter used by companies both for internal and external use.Question 13Select one:a.Facsimileb.Telephonec.Emaild.Face to face conversation

___ will not replace face-to-face meetings completely.a.Telephoneb.Internetc.Video conferencingd.Teleconferencing

Permanence in communication is best achieved viaSelect one:a.Face-to-face conversationb.Hard Copyc.E-maild.Cellphone

The use of email, fax, internet or telephone to communicate with specific prospects and customers is

Direct, live communication with people online is called Blank______ messaging.Multiple choice question.prompte-mailimmediateinstant

Letters are:Question 7Select one:a.Used only for legal purposes.b.Are always cost effective.c.Can be internal and external documents.d.Only used externally.