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As a project manager applying the PDCA process, you’ve already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply? 1 pointPlanDoCheckAct

Question

As a project manager applying the PDCA process, you’ve already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply? 1 pointPlanDoCheckAct

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Solution

The PDCA step you will apply after attempting to fix a process and comparing the results to the goal is the "Check" step. This step involves comparing the results of the implemented changes against the expected results to ascertain any differences.

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