What is the primary focus of E-banking strategies?*1 pointA) Maximizing profitsB) Cost reductionC) Customer retentionD) Operational efficiency
Question
What is the primary focus of E-banking strategies?*1 pointA) Maximizing profitsB) Cost reductionC) Customer retentionD) Operational efficiency
Solution
The primary focus of E-banking strategies is C) Customer retention. This is because in the highly competitive banking industry, retaining customers by providing them with convenient and efficient online services is crucial. While maximizing profits, cost reduction, and operational efficiency are also important, they are often seen as secondary to maintaining a strong and loyal customer base.
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