5.7% completeQuestionA user claims that they cannot browse the local shared network by name. After evaluating the computer’s IP settings and pinging the local share by IP address with no problem, what does a support technician determine as the cause?A.Missing IP addressB.Missing gateway addressC.Missing DNS addressD.Missing subnet address
Question
5.7% completeQuestionA user claims that they cannot browse the local shared network by name. After evaluating the computer’s IP settings and pinging the local share by IP address with no problem, what does a support technician determine as the cause?A.Missing IP addressB.Missing gateway addressC.Missing DNS addressD.Missing subnet address
Solution
The cause of the issue is C. Missing DNS address.
Here's why:
The DNS (Domain Name System) is responsible for translating domain names (like www.google.com) into IP addresses that computers can understand. If a user can ping the local share by IP address but not by name, it suggests that the computer is having trouble translating the name into an IP address. This is typically due to a problem with the DNS settings.
So, if the IP settings are correct and the user can ping the local share by IP address, the issue is likely with the DNS address. The computer may be missing the DNS address or it may be incorrect. The technician would need to check the DNS settings and correct them if necessary.
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