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5 of 105 of 10 ItemsNext24:52PauseFeatureTelemarketing CallsAdapted from Federal Trade CommissionsAre You Getting Telemarketing Calls You Don’t Want?Here’s How to Stop Them.1 The Federal Trade Commission (FTC) launched the National Do Not Call Registry to give Americans a choice about getting telemarketing calls at home. According to a recent Harris Interactive poll, 92 percent of people who reported placing a number on the registry said they are receiving fewer calls; a total of 78 percent said they’re getting ‘far fewer calls’ or none at all. If you think you put your number on the National Do Not Call Registry, and you’re still getting telemarketing sales calls, the Federal Trade Commission recommends that you:2 * Check to see that your number is on the registry. You can verify that your number is on the registry two ways: online at DONOTCALL.GOV (click on ‘Verify A Registration’), or by calling 1-888-382-1222 (TTY 1-866-290-4236) from the phone number you wish to verify. Follow the prompts.3 *You also can add your number to the registry using the same Web site or phone number (call from the number you want to register). If you register online, you will receive an email from donotcall.gov as part of the confirmation process. You will need to click on the link in this email within 72 hours after you receive it. If you don’t click on the link in the email, the number you tried to register will not be added to the registry, and telemarketers may continue to call.4 * Understand that some calls are not covered. Once your number has been on the registry for 31 days, most telemarketing calls will stop. However, you still may get: calls from — or on behalf of — political organizations, charities, and telephone surveyors; calls from companies with whom you have an existing business relationship. A company may call you for 18 months after you make a purchase or three months after you submit an inquiry or application; calls from companies you’ve given permission to call.5 File a complaint. If your number has been on the registry for at least 31 days, and a telemarketer calls, complain to the FTC. Visit DONOTCALL.GOV or call 1-888-382-1222 (TTY 1-866-290-4236). You’ll need to provide the date of the call and the phone number or name of the company that called you. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free,1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. QuestionWhich statement BEST describes the use of text elements (headings, captions, and print styles) in this document?ResponsesA Few text elements are used, but more are unnecessary to aid understanding.Few text elements are used, but more are unnecessary to aid understanding.B Many text elements are used to guide reader understanding in this document.Many text elements are used to guide reader understanding in this document.C More text elements would likely reduce reader understanding of this document.More text elements would likely reduce reader understanding of this document.D More text elements would likely improve reader understanding of this document.

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5 of 105 of 10 ItemsNext24:52PauseFeatureTelemarketing CallsAdapted from Federal Trade CommissionsAre You Getting Telemarketing Calls You Don’t Want?Here’s How to Stop Them.1 The Federal Trade Commission (FTC) launched the National Do Not Call Registry to give Americans a choice about getting telemarketing calls at home. According to a recent Harris Interactive poll, 92 percent of people who reported placing a number on the registry said they are receiving fewer calls; a total of 78 percent said they’re getting ‘far fewer calls’ or none at all. If you think you put your number on the National Do Not Call Registry, and you’re still getting telemarketing sales calls, the Federal Trade Commission recommends that you:2 * Check to see that your number is on the registry. You can verify that your number is on the registry two ways: online at DONOTCALL.GOV (click on ‘Verify A Registration’), or by calling 1-888-382-1222 (TTY 1-866-290-4236) from the phone number you wish to verify. Follow the prompts.3 *You also can add your number to the registry using the same Web site or phone number (call from the number you want to register). If you register online, you will receive an email from donotcall.gov as part of the confirmation process. You will need to click on the link in this email within 72 hours after you receive it. If you don’t click on the link in the email, the number you tried to register will not be added to the registry, and telemarketers may continue to call.4 * Understand that some calls are not covered. Once your number has been on the registry for 31 days, most telemarketing calls will stop. However, you still may get: calls from — or on behalf of — political organizations, charities, and telephone surveyors; calls from companies with whom you have an existing business relationship. A company may call you for 18 months after you make a purchase or three months after you submit an inquiry or application; calls from companies you’ve given permission to call.5 File a complaint. If your number has been on the registry for at least 31 days, and a telemarketer calls, complain to the FTC. Visit DONOTCALL.GOV or call 1-888-382-1222 (TTY 1-866-290-4236). You’ll need to provide the date of the call and the phone number or name of the company that called you. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free,1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. QuestionWhich statement BEST describes the use of text elements (headings, captions, and print styles) in this document?ResponsesA Few text elements are used, but more are unnecessary to aid understanding.Few text elements are used, but more are unnecessary to aid understanding.B Many text elements are used to guide reader understanding in this document.Many text elements are used to guide reader understanding in this document.C More text elements would likely reduce reader understanding of this document.More text elements would likely reduce reader understanding of this document.D More text elements would likely improve reader understanding of this document.

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The best answer would be D. More text elements would likely improve reader understanding of this document. The document is quite dense and contains a lot of information. Adding more text elements such as headings, subheadings, bullet points, and bold or italicized text could help to break up the text and make it easier for readers to understand and digest the information.

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Question 6True or False. The Telephone Consumer Protection Act (TCPA) regulates calls and texts to cell phones and landlines and includes the Do Not Call (DNC) rules. Real estate agents who violate these laws can face class action lawsuits and damages of $500 to $1,500 per call/text. You must comply with the TCPA and any other federal, state, or local laws, including for B2B calls and texts. Never call or text a number on any Do Not Call list, and do not use an autodialer or artificial voice, or prerecorded message without proper consent. Contact your attorney to ensure your TCPA/DNC compliance.1 point

Telemarketing is a type of: Group of answer choices public nuisance Direct marketing Advertising appeal Search engine marketing

By virtue of the Telemarketing and Consumer Fraud and Abuse Prevention Act, Congress asked which federal administrative agency to define "deceptive and abusive" telemarketing practices and required the agency to create and enforce rules governing telemarketing that would prohibit such practices?Multiple choice question.The Federal Trade Commission.The Federal Communications Commission,The Interstate Commerce Commission.The Uniform Commerce Commission.

Increasingly, American businesses requiring customer service phone lines have been utilizing overseas companies that can provide these services at extremely reduced rates.  Toll-free calls are routed to countries like India, where low-paid workers have been trained to deal with most of the typical problems consumers have with their credit cards, online services, and computer equipment.  Since the companies using these overseas call centers are saving so much money, they will undoubtedly show higher profits than companies that do not.Which of the following, if true, most seriously weakens the argument?(1 Point)There is strong competition among overseas call centers to provide the most comprehensive services at the lowest rates.Consumers opposed to exporting American jobs are willing to pay more for goods and services from companies that don’t engage in this practice.Certain banking services cannot be outsourced, since this would require the release of customer financial data.Because offshore telephone customer service companies provide only these services, they can train their employees more thoroughly than American companies could.Some American companies send their own employees overseas to train the call center personnel in their particular business.

A telephone company claims that the service calls which they receive are equally distributed among the five working days of the week. A survey of 90 randomly selected service calls was conducted. Is there enough evidence to refute the telephone company's claim that the number of service calls does not change from day to day? The number of calls on Monday is 17. The number of calls on Tuesday is 19. The number of calls on Wednesday is 23. The number of calls on Thursday is 21. The number of calls on Friday is 10. State the null and alternate hypothesis in terms of the expected proportions for each category.

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