Which of the following is a core activity according to the value chain model?Select one:a. customer serviceb. human resourcesc. firm infrastructured. procurement

The Value Chain model, developed by Michael Porter, is a strategic tool to measure customer satisfaction and control costs. It is divided into two types of activities: primary and support activities.

Primary activities are directly related to the creation and delivery of a product or service. They include inbound logistics, operations, outbound logistics, marketing and sales, and service.

Support activities, on the other hand, are not directly involved in production, but provide the necessary infrastructure. These include procurement, technology development, human resource management, and firm infrastructure.

So, according to the Value Chain model, the core activities would be:

a. Customer service - Yes, this is a core activity as it falls under the primary activities in the value chain model.

b. Human resources - No, this is not a core activity as it falls under the support activities in the value chain model.

c. Firm infrastructure - No, this is not a core activity as it falls under the support activities

The Value Chain model, developed by Michael Porter, is a strategic tool to measure customer satisfaction and control costs. It is divided into two types of activities: primary and support activities.

Primary activities are directly related to the creation and delivery of a product or service. They include inbound logistics, operations, outbound logistics, marketing and sales, and service.

Support activities, on the other hand, are not directly involved in production, but provide the necessary infrastructure. These include procurement, technology development, human resource management, and firm infrastructure.

So, according to the Value Chain model, the core activities would be:

a. Customer service - Yes, this is a core activity as it falls under the primary activities in the value chain model.

b. Human resources - No, this is not a core activity as it falls under the support activities in the value chain model.

c. Firm infrastructure - No, this is not a core activity as it falls under the support activities

The value chain model, developed by Michael Porter, is a strategic tool used to analyze internal firm activities. Its goal is to recognize, which activities are the most valuable (i.e. are the source of cost or differentiation advantage) to the firm and which ones could be improved to provide competitive advantage.

The model breaks down the firm's activities into two categories: primary and support activities.

Primary activities are directly involved in the creation or delivery of a product or service. They include:

1. Inbound logistics: receiving, storing, and distributing the inputs of the product
2. Operations: transforming inputs into the final product
3. Outbound logistics: storing and distribution of the finished product
4. Marketing and sales: activities associated with getting buyers to purchase the product
5. Service: activities that enhance or maintain the product's value, such as customer support

Support activities, on the other hand, are not directly involved in production, but may increase effectiveness or efficiency. They include:

1. Procurement: the acquisition of inputs, or resources, for the firm
2. Technology development: includes research and development, and other technology to support the value-chain activities
3. Human resource management: the activities associated with recruiting, development, and compensation for employees
4. Firm infrastructure: includes activities such as finance, legal, quality management, etc.

So, according to the value chain model, the core activities would be the primary activities, which include customer service (option a). The other options (b, c, and d) are considered support activities.