Replacing “I” messages with “you” messages promotes the most empathetic type of communication.Group of answer choicesFalseTrue

“You” messages are often hard to hear. Group of answer choicesTrueFalse

Question 11 ptsAccording to the AIA model of interpersonal communicationGroup of answer choicescultural differences play a major role in how the recipient interprets a messageIf listeners apply themselves, they can figure out what the other person saidglobal managers can easily capture the recipient’s attention to their messagesthe recipient of the message should first decide what action should be taken Flag question: Question 2Question 21 ptsAll of the following are factors that can interfere with effective communication exceptGroup of answer choicesvisual and audible noisethe power relationship between speakersdegree of shared knowledge between speakersdecision-making Flag question: Question 3Question 31 ptsSasha has taken on a new assignment of leading a team of non-native speakers. Which of the following is NOT a method that Sasha should use to enhance communication among the team?Group of answer choicesactively draw contributions from all team membersmonitor participants and strive to balance their speaking and listeningallow more fluent speakers to dominate the conversationsbe prepared to define and interpret communication content Flag question: Question 4Question 41 ptsEmail is a proper channel to communicate delicate matters and provide rapid feedback.Group of answer choicesTrueFalse Flag question: Question 5Question 51 ptsWhich of the following is NOT a strategy for improving cultural communications?Group of answer choicesdevelop in-depth knowledge of the beliefs, values, and behavioral expectations of key culturesdevelop active listening skills, with particular attention to common failures across cultures and to possible resolutionslook for subtleties and nuances in interpersonal interactions that explain what others are thinkinginsulate oneself from local experts Flag question: Question 6Question 61 ptsWhich of the following is NOT true regarding acceptable and unacceptable behaviors that accompany interpersonal interactions?Group of answer choicesAsian managers tend to prefer a nonlinear approach to communication, following a more circular pattern of topicsin much of Asia, managers are expected or encouraged to take the initiative in conversations and be aggressiveMediterranean region managers tend to prefer zigzag approach, in which tangential ideas may be explored before returning to the main topicNorth American managers tend to communicate linearly, with explicit links between topics and ideas Flag question: Question 7Question 71 ptsWhich of the following is true regarding cognitive evaluation?Group of answer choicesmanagers in collectivist cultures tend to rely on isolated properties of people in order to attach meaningmanagers in individualistic cultures tend to see someone as member of a particular group or organizationmanagers from mastery-oriented cultures tend to recall their subordinates’ successes that involved sales but not their interpersonal successesit is rarely influenced by culture Flag question: Question 8Question 81 ptsWhich of the statements are correct? (more than one correct answer)Group of answer choicesAmericans associate a smiling face with happinessAmericans associate a smiling face with a lack of self-controlJapanese associate a smiling face with happinessJapanese use smiling to hide displeasure, sorrow, or anger Flag question: Question 9Question 91 ptsWhich of the following is true regarding high or low context cultures? (more than one correct answer)Group of answer choicesin low context cultures, the message context is most importantin high context cultures, people tend to read between the linesin high context cultures, language precision is critical and assumed understandings play a more limited rolein low context cultures, people learn to focus primarily on words and to a lesser degree on nonverbal messages Flag question: Question 10Question 101 ptsSiddharth is taking a new job in Japan. If the company experiences a crisis, Siddharth can expect the company’s CEO to (more than one correct answer)Group of answer choicesdeny responsibility and argue all correct actions have been takenapologize to customers, stockholders, and employeesissue a formal apology to restore harmony, demonstrate empathy, and accept responsibilityavoid an apology

What is the last part of an effective “I” message?Group of answer choicesan observation of indisputable factsa statement of intentiona direct question a reflection of the other person’s feelings

According to the communication process, understanding that every person communications through their perspectives of life is termed?Group of answer choicescontextmessagenoisechannelenviornment

An effective “I” message should convey a judgment that is well-considered and precise.Group of answer choicesTrueFalseNext