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Which describes an Impact 2 (High) incident?A critical service, or a major service component, is not fully (outage), with no workaround; and has the potential to severely impact business operationsA critical service, or a major service component, is not fully (degraded), with no workaround; and has the potential to severely impact business operationsA non-critical service or service component is unavailable (outage) fully functional (degraded), with acceptable workaround; and has the potential minor disruption for usersA non-critical service or service component is unavailable (outage) not fully functional (degraded), with NO workaround; and has the potential to disrupt business operations.

Question

Which describes an Impact 2 (High) incident?A critical service, or a major service component, is not fully (outage), with no workaround; and has the potential to severely impact business operationsA critical service, or a major service component, is not fully (degraded), with no workaround; and has the potential to severely impact business operationsA non-critical service or service component is unavailable (outage) fully functional (degraded), with acceptable workaround; and has the potential minor disruption for usersA non-critical service or service component is unavailable (outage) not fully functional (degraded), with NO workaround; and has the potential to disrupt business operations.

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Solution

An Impact 2 (High) incident is described as: "A critical service, or a major service component, is not fully functional (outage), with no workaround; and has the potential to severely impact business operations." This means that a key service or component of the service is not working at all, there is no alternative solution, and the issue could have serious consequences for the operation of the business.

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