The overall planning process:Question 12Answera.begins with the development of operational goalsb.Is about stating the mission statementc.begins with defining tactical plans and objectivesd.is the responsibility of top managers onlye.prevents managers from thinking merely in terms of day-to-day activities

The overall planning process:

a. Begins with the development of operational goals: This is not typically the first step in the overall planning process. Usually, the process begins with defining the organization's mission and vision, which then guides the development of strategic, tactical, and operational goals.

b. Is about stating the mission statement: This is partially correct. Stating the mission statement is an important part of the planning process, but it's not all there is to it. The mission statement provides a broad direction for the organization, but the planning process also involves setting specific goals and determining how to achieve them.

c. Begins with defining tactical plans and objectives: This is not typically the first step in the planning process. Tactical plans and objectives are usually developed after the strategic goals have been set, based on the organization's mission and vision.

d. Is the responsibility of top managers only: This is not correct. While top managers play a key role in the planning process, it's a collaborative effort that involves managers at all levels of the organization. Everyone needs to understand and contribute to the plan for it to be effective.

e. Prevents managers from thinking merely in terms of day-to-day activities: This is correct. One of the main purposes of the planning process is to help managers look beyond the day-to-day operations and think about the long-term direction of the organization. It helps them focus on what they want to achieve in the future and how to get there.