Strategies that allow companies to excel in customer attention and customer service are known as:Question 5Answera.Customer delightb.Customer intimacyc.Customer satisfactiond.Customer affection

Customer IntimacyWhich of the following are the best ways for a company to achieve customer intimacy? Note: More than one option can be selected.Organise customer meetups and encourage them to raise their concerns.Send reminder mails at least twice every day.Visit customers frequently and ask for feedback.Encourage customers to share personal information to build a deeper bond with them.

How will you capture the attention of customers?Question 1Answer1.Capture the ‘search’ data of the customers 2.Custom offer and advertise based on the customers' digital assets and online/offline activities3.Process the customer information 4.Send alerts based on their search data

The marketing concept requires companies to:Group of answer choicesbalance customer satisfaction with the short-term welfare of societymeet customer needs in ways different from that of competitors.balance company profits with the short-term welfare of societyimplement radical strategies to meet the changing needs of customers.Next

Customer Intimacy“Most companies that aim to achieve leadership in customer intimacy provide the maximum decision-making power in the hands of the customer support executives”. Which of the following statements provides the most suitable reason for this?It reduces the waiting time for customers while receiving the resolution of a problemCustomer support executives are unbiased towards all customers whereas the upper management may show some bias.Customer support executives can help majorly in profit-making as they can sell products directly to the customers.The upper management of companies that aim for customer intimacy leadership is inadequate in taking up the responsibilities.

Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service