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According to CompTIA standards, problems should be addressed in a prescribed order. According to best practice methodology, place the following actions in the correct order. Question 3 options: Identify the problem Establish a theory of probable cause (question the obvious) Document findings, actions, and outcomes Test the theory to determine cause Verify full system functionality and, if applicable, implement preventative measures Establish a plan of action to resolve the problem and implement the solution

Question

According to CompTIA standards, problems should be addressed in a prescribed order. According to best practice methodology, place the following actions in the correct order.

Question 3 options:

Identify the problem

Establish a theory of probable cause (question the obvious)

Document findings, actions, and outcomes

Test the theory to determine cause

Verify full system functionality and, if applicable, implement preventative measures

Establish a plan of action to resolve the problem and implement the solution

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Solution

  1. Identify the problem
  2. Establish a theory of probable cause (question the obvious)
  3. Test the theory to determine cause
  4. Establish a plan of action to resolve the problem and implement the solution
  5. Verify full system functionality and, if applicable, implement preventative measures
  6. Document findings, actions, and outcomes

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Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?answerEstablish a theory of probable causeEstablish a plan of action to solve the problemIdentify the problemTest the theory to determine the cause

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