Why should a call centre that uses AI to converse with customers inform the customers that they are conversing with an AI?Group of answer choicesIt can result in negative customer experiences due to the lack of personal touch.It can allow unauthorized access to the system and thus poses a security risk.It can leave many customers wondering whether they conversed with an AI.It can cause legal issues when the context of the conversation is mistaken.

Which of the following is a benefit of having an integrated AI system in a call center environment? 1 pointReducing costs Eliminating the need for human agents.Decreasing agent satisfaction due to fear of job loss.Increasing agent turnover

How does Artificial Intelligence (AI) enhance listening skills in a business environment? a) By replacing human listeners in meetings  b) By analyzing conversation patterns and providing feedback  c) By making decisions on behalf of the listener  d) By eliminating the need for verbal communication

Which of the following is NOT a primary role of using artificial intelligence in a business?Group of answer choicesIt delivers new kinds of product features and services.It keeps a trendy brand image for the company.It analyzes consumer behavior and provides insights to business owners.It serves as extra manpower to fill skill shortages.

What is the principle behind using AI in the community?Completely avoid the use of AI in any form.Use AI to replace human interaction entirelyRely solely on AI for all communicationExplore ways to utilize AI to enhance workflow

DeloitteASSIST was trialled at Burwood hospital in 2019 with the aim of replacing the patient’s call button to get a nurse’s attention. It is described as like an Amazon Echo device that is placed next to the patient’s bed. It is a smart speaker system that is constantly listening for appropriate commands and is connected to a voice-controlled AI assistant. What potential issues might the DeloitteASSIST and similar smart speaker technology give rise to? Group of answer choices Privacy issues. It is always switched on. Issues of exclusion if the AI system is not trained on a range of speech patterns (e.g., different accents). Potential health and environmental hazards from chemicals used in its manufacture (and disposal). Potentially unpaid labour involved in data capture of people’s voices. All of the above. #### DeloitteASSIST was trialled at Burwood hospital in 2019 with the aim of replacing the patient’s call button to get a nurse’s attention. It is described as like an Amazon Echo device that is placed next to the patient’s bed. It is a smart speaker system that is constantly listening for appropriate commands and is connected to a voice-controlled AI assistant. What potential issues might the DeloitteASSIST and similar smart speaker technology give rise to?Group of answer choicesPrivacy issues. It is always switched on.Issues of exclusion if the AI system is not trained on a range of speech patterns (e.g., different accents).Potential health and environmental hazards from chemicals used in its manufacture (and disposal).Potentially unpaid labour involved in data capture of people’s voices.All of the above.