In Design Thinking, what is a "User Journey Map" used for?OPTIONS Identifying competitors Visualizing the steps a user takes to achieve a goal Creating prototypes Conducting usability testing

User Journey Map helps you to(1 Point)Identify the users’ credibility, expertise and skillsIterate, iterate, iterateUnderstand the touch points and pain points of the user

You are briefing your client on the status of the design process. You tell them you will be creating user journey maps next. The client asks you the benefits of this step. What benefits about user journey maps can you tell them? Select all that apply.1 pointA user journey map allows thorough documentation of the entire sequence of events and interactions a user experiences.A user journey map shows the client the progress that the team is making on the design and the dates of significant design milestones.A user journey map reduces the impact of designer bias.A user journey map helps UX designers create obstacle-free paths for users.

What is the primary purpose of customer journey mapping?Answer choicesSelect only one optionREVISITTo visualize the experience of the customer with the brandTo increase the product priceTo reduce the number of customersTo promote the brand on social media

Journey Mapping helps designers to*

You ask a UX team member to create a user journey map. They are hesitant to spend time doing this and ask why a user journey map is important. How should you respond? 1 pointUser journey maps help you think and feel like the user. If you cannot put yourself in the user's shoes, you cannot be sure the design will really help them.User journey maps help you understand the user’s background and why the product you are designing is valuable to them.User journey maps help you dictate who the target users are and type of device they can use to access your product. User journey maps help you identify the location of users. With this information, you can adjust the tone and complexity of the product to meet the accepted cultural standards.