John is working for an agency that provides services to diverse groups, such as Islamic people, Aboriginal and Torres Strait Islander peoples, Chinese people and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace.One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung. Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer.John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle’s strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning difficulties and concentration difficulties, which cause him to be easily irritable and become distressed.

How could John show respect for diversity when communicating with both Hung and Michelle about the situation? (Approx. 50 words that you can present in a bullet point list if you wish).

Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle. Provide at least two examples for each type of communication. (Approx. 20 words that you can present in a bullet point list if you wish).

Which of the following best describes direct intervention in dealing with difficult people in the workplace?Aiah praised Mikha for completing the task on time.Sheena, from the HR department, created a training program discussing ways to handle employees with difficult personalities.Maloi confronted Gwen and explained how her constant complaints about their task are delaying its completion, which also affects the other team members.Colet was moved to a different station due to her uncomfortable remarks towards her coworkers.

In his role as general manager, Robbie recently had to deal with a workplace bullying incident. To help ensure that he never has to deal with this issue in the future, which of the following actions could he take?A.He could carefully screen potential employees and managers for certain personality traits. B.He could respond to any recurring absenteeism with stern warnings.C.He could respond to the number of accidents an employee has with written warnings.D.He could try not to escalate any potential issue by ignoring any suspected bullying behaviour.

Describe three specific instances in which Marcia Clark is held to different standards than her male colleagues.