Question 4An airline collects, observes, and analyzes its customers' online behaviors. Then, it uses the insights gained to choose what new products and services to offer. What business process does this describe?1 pointPerformance measurementData-driven decision-makingCollaboration with stakeholdersAnalytical thinking
Question
Question 4An airline collects, observes, and analyzes its customers' online behaviors. Then, it uses the insights gained to choose what new products and services to offer. What business process does this describe?1 pointPerformance measurementData-driven decision-makingCollaboration with stakeholdersAnalytical thinking
Solution
This describes the business process of Data-driven decision-making. This process involves collecting and analyzing data (in this case, customers' online behaviors) and using the insights gained to make decisions (in this case, deciding what new products and services to offer).
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