Choose the statement which summarises the tourists’ opinion of the tour with the advertised company. Write the correct letter A–E next to the name of each person. You will not need to use all of the options provided. (i) Jim24 ............. (ii) Ed D ............. (iii) Helene H .............

Write a formal letter to the editor on how airlines play an important role in developing tourismof the country and provide some suggestions and solutions to issues faced by the passengers

Complete the following by indicating which part of the letter the following information belongs in: Body/ Introductory paragraph/Closing paragraph/ Subject line/Letterhead/Closing NB: Type only the answer, for example: Closing paragraph • The 1)_____ promotes goodwill by assuring the customer that a similar mistake will not happen again. • Acknowledge receipt of the letter and thank the customer for bringing the problem to your attention in the 2)_____. • The 3)_____ contains the following: Logo, slogan, contact details • Explain the cause of the problem or mistake in the 4)_____. Apologise for any inconvenience it might have caused and explain how you intend to solve the problem. For a bad news reply, explain the situation and indicate why you cannot grant the full request. • In the 5)______ you refer to the letter of complaint Question 23 options:

Write an analysis in not more than 350 words of the presentation of the resort, including comments on the sighificance of each of the following-  the purpose of the text and image,  the intended audience being targeted by the holiday advertisement, and how details within it provide evidence of thatthe context of the resortstylistic features, such as use of descriptive language including adjectives, sentence structure such as imperative language,how the advertisement uses appeasl to ethos, pathos and logos and anything else you may find to say. Use the PEEL paragraph structure in your essay.

The Which group of visitors would contribute most to the hotel occupancy (2 marks) 4. Name TWO (2) categories of workers in the tourist industry who are likely to benefit most from cruise ship visitors. (2 marks) 5. State TWO (2) reasons why most governments in the Caribbean seek to develop their tourist industry. (2 marks) Using the information in the column ‘origin’ , write two sentences for the visitors to: (4 marks) (a) Antigua (b) Jamaica (a) Identify THREE (3) job opportunities available in the tourist industry. (b) Name THREE (3) supporting services for the tourist industry.

Match each concept to the correct description. Question 21 options: This follows the salutation and states the theme of the letter (leave a line open) This is written out After this, you add your print name and designation This is usually 'Yours faithfully' (only use 'Yours sincerely' if you know the reader well) For this, use the name of recipient if known; otherwise write "Dear Sir/Madam/Client/Customer" On the same line as date Leave a line after the postal code This is in the letterhead This follows the reference Leave a line open after each paragraph 1. Name of the company 2. Reference 3. Date 4. For attention 5. Recipient's name and address. 6. Salutation 7. Subject line/heading 8. Paragraphs 9. Complimentary close 10. Sender's signature