Which of the following is an example of a measurable goal? Select all that apply. 1 pointIncrease product revenue by 5% Achieve a 20% improvement in customer satisfaction ratings based on post-support survey resultsIncrease market reachReduce employee turnover
Question
Which of the following is an example of a measurable goal? Select all that apply. 1 pointIncrease product revenue by 5% Achieve a 20% improvement in customer satisfaction ratings based on post-support survey resultsIncrease market reachReduce employee turnover
Solution
To determine which of the options are examples of measurable goals, we need to identify goals that have specific, quantifiable outcomes. Let's analyze each option:
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Increase product revenue by 5%: This is a measurable goal because it specifies a quantifiable target (5% increase in product revenue).
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Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results: This is also a measurable goal because it specifies a quantifiable target (20% improvement) and a method of measurement (post-support survey results).
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Increase market reach: This is not a measurable goal as stated because it does not specify a quantifiable target or a method of measurement. It is too vague.
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Reduce employee turnover: This is not a measurable goal as stated because it does not specify a quantifiable target or a method of measurement. It is too vague.
Therefore, the examples of measurable goals are:
- Increase product revenue by 5%
- Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results
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