ii Read the conversation between a doctor and his patient. Complete the sentence byreporting the patient’s reply correctly.Doctor: How do you feel now?Patient: Slightly better.

t has been shown that the following statement improves patient’s satisfactionQuestion 31Select one:a.Development of patient trustb.Denial of appropriate informationc.Demonstration of sympathyd.Doctor’s ability to elicit and respect the patients’ concerne.Doctor’s authoritative attitude towards patients.

Report the dialogue between a vendor and his customer, by completing the sentence:Vendor: It is nice to see you, Sir!Customer: Yes, indeed! Unlike last month, I have been away for quite some time this month.The vendor greeted his customer respectfully and mentioned that he was pleased to see him.The customer answered in the affirmative and explained that _

2. During the interview, the physician understands that they need to acknowledge their patient's pain. Which statement best shows the physician 's understanding of this principle?a.Tell me more about your pain.b.When you said your arm is hurt, where is the pain located?c.The pain in your arm is real and not in your imagination.d.You said that your pain goes from your arm to your chest?

Laura is a medical resident in the surgical department. After a big accident happened near the hospital, all non-critical surgeries for the day were delayed helping treat new patients who were wounded. Laura is asked to talk to Dave, a patient who has been waiting very nervously for a tumour removal for the past 3 weeks and tell him that his surgery would be delayed to the following day, to first in the morning. The delay wouldn’t further endanger Dave, and Laura comes to his hospital bed to inform him of the delay.How appropriate is the following response by Laura to this situation?Ask that Dave return tomorrow morning and wait with his questions until then – since the medical staff is preoccupied with the accident.A) A very appropriate thing to doB) Appropriate, but not idealC) Inappropriate, but not awfulD) A very inappropriate thing to do

What are some of the ways we can use questioning in therapeutic communication?Question 11Select one:a.to make the client or patient feel comfortable in the consultationb.to make sure that the health professional remains in control of the consultationc.to make sure we hear what the client or patient has to sayd.collects, clarifies and specifies information