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Providing transparency to consumers regarding customer satisfaction with different companies is a goal of the _____.A.Better Business BureauB.Federal Trade CommissionC.Food and Drug AdministrationD.Consumer Financial Protection Bureau

Question

Providing transparency to consumers regarding customer satisfaction with different companies is a goal of the _____.A.Better Business BureauB.Federal Trade CommissionC.Food and Drug AdministrationD.Consumer Financial Protection Bureau

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Solution

The correct answer is A. Better Business Bureau. The Better Business Bureau (BBB) is a private, nonprofit organization that provides information on businesses. They collect and provide free business reviews on more than 4 million businesses to over 123 million requests from consumers in 2013, helping make the BBB's website rank among the top 300 most-visited websites in the United States. The BBB serves as an intermediary between consumers and businesses, handling over 885,000 consumer disputes against businesses in 2013, of which close to 78% were settled.

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