The empathy map is composed of 6 parts, which of the following is NOT one of them?Group of answer choicesWhat does the customer hearWhat does the customer seeWhat does the customer think and feelWhat does the customer sayWhat does the customer touchWhat does the customer gain

Which of the following is a visualization of four key traits - said, thought, did, felt - which the user demonstrated during the empathy stage?Group of answer choicesUser PersonaEmpathy MappingJourney Mapping

What is an empathy map?A collaborative visualization used to map out our possible solutionsA collaborative visualization used to articulate what we know about our stakeholdersA collaborative visualization used to articulate what we know about a particular type of userA collaborative visualization used to map out our logical

13. Which of the following is an example of empathy?info_outlineSelect the correct answerAIgnoring someone who is upset because you don't want to get involvedBOffering a listening ear and emotional support to a friend who is going through a tough timeCSending someone a card after they go through something hardSubmit Answersettingskeyboard_arrow_left

In which of the following ways to build empathy do we experience what users experience?Group of answer choicesInterviewImmerseObserve

In which of the following ways to build empathy do we view users and their behaviors in the context of their lives?Group of answer choicesObserveInterviewImmerse