Which of the following is correct about "Monitoring Customer Interactions"?

Which of the following best describes MONITORING in a system of internal control?Group of answer choicesEach day, the IT department reviews all logins that have failed with the wrong password more than 3 timesThe business requires all staff to log on using 2 factor authenticationThe business has purchased software applications that are interconnected and produce reports combining multiple source of informationThe business has systems that identify changes in prices of inventory and when it fluctuates wildly, they get a notificationManagement work in key front line roles once every 6 months to better understand their employees and customers

Customers tend to be more satisfied following chat interactions ______ phone interactions. *thanthen

How will you capture the attention of customers?Question 1Answer1.Capture the ‘search’ data of the customers 2.Custom offer and advertise based on the customers' digital assets and online/offline activities3.Process the customer information 4.Send alerts based on their search data

Which "I" focuses on leveraging data and analytics to gather insights into customer behavior in the 6 Is of e-marketing?Question 47Answera.Intelligenceb.Interactivityc.Independence of Locationd.Industry Structure

True or False: Once a system is in place, it needs to be monitored frequently to make sure that it is meeting the needs of its consumers.  *1 pointTrueFalse