Understand how to write an emailIt has been an hour since Kashyap sent that email to Rohini, and she has not yet responded. He needs the report immediately, as he is on a tight deadline to close the accounts. Which of these is the most appropriate way in which Kashyap can respond, considering his situation?[Your answer should be based on the best practices you learnt in this session. It should not be based on personal preference.]Wait for a couple of days for Rohini’s response before following up✕ IncorrectFeedback:As Kashyap needs the report immediately, he should not wait for a couple of days before taking any action to obtain the report. Hence, this is not the most appropriate response in this situation.Call Rohini and follow upSend a follow-up email in all capsSend a follow-up email every hour until he gets a response

Basic Etiquette of Business WritingWhile replying to an email, which of these should generally be avoided? (Multiple options can be selected)Replying to the email within 24-48 hoursAlways replying to everyone who is CC’d in the email chainWriting sentences such as ‘Send this report to me and Rohit’ instead of writing ‘Send this report to Rohit and myself’Writing in all caps

What should you do if you receive an email with an urgent request? Options : Reply within a week. Wait until the sender follows up. Respond promptly and acknowledge the urgency. Ignore the email.

Decide how to best respond to the scenario using the choices provided.Statements Take no actionDelay until a future dateEscalate to your leaderAssign to someone on your teamAddress it yourselfA worker emails you because they feel they are being treated unfairly by their manager. (30 minutes)

Sherrie West is busy at work when she receives an email from a store owner. She doesn’t have time to write back immediately, but she also doesn’t want to forget to respond later. What can she do? Select all that apply.1 pointSnooze the emailApply her custom label “Follow Up”Schedule a responseStar the email

If a stakeholder fails to respond to an email in a timely manner, which communication steps are the next best options? Select two answers.1 分Complain to human resources (HR)Send an instant messageReport to the organization’s Chief Information Security Officer (CISO)Make a phone call