) Describe four various application processes supported by B2B e-commerce.(8 Marks)

1. Supply Chain Management (SCM): This is a crucial B2B e-commerce application process. It involves the management of a network of interconnected businesses involved in the provision of product and service packages required by the end customers. It spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. E-commerce platforms can streamline and automate these processes, making them more efficient.

2. Electronic Data Interchange (EDI): EDI is a standard format for exchanging business data. The main function of EDI is to electronically transfer documents such as purchase orders, invoices, shipping notices, etc. between businesses. This eliminates the need for paper-based communication, reducing errors and increasing efficiency.

3. Online Procurement: This is a process where businesses buy goods, services or work from other businesses over the internet. This can be done through online auctions, request for proposals, request for quotations, etc. E-commerce platforms can make this process more efficient by providing a centralized platform where businesses can compare prices and products from different suppliers.

4. Customer Relationship Management (CRM): CRM is a strategy for managing a company's relationships and interactions with potential and current customers. E-commerce platforms can support CRM by providing tools for tracking and analyzing customer behavior, enabling businesses to provide personalized service and build customer loyalty.

Each of these processes is worth 2 marks, making a total of 8 marks.