Type of ConflictYou are working as a sales manager for Chicago Pneumatic, one of the largest industrial tools manufacturers. As a sales manager, you are responsible for handling operations in the National Capital Region and its suburban areas, with a network of seven distributors.You face a situation in which two distributors get into a conflict over a key customer in a common territory. The customer had placed an order for some tools from its corporate office, which was in the area that was handled by Distributor A. However, the customer’s factory to which the tools were to be delivered was in an area that was handled by Distributor B.Now, Distributor A felt that the order should go to them because it was placed from the corporate office, whereas Distributor B felt that the order should be placed with them because the factory was in their area, and hence, the customer would contact them for the after-sales servicing of the tools as well.Conflict owing to statusConflict owing to personalityConflict owing to resourcesConflict owing to goals
Question
Type of ConflictYou are working as a sales manager for Chicago Pneumatic, one of the largest industrial tools manufacturers. As a sales manager, you are responsible for handling operations in the National Capital Region and its suburban areas, with a network of seven distributors.You face a situation in which two distributors get into a conflict over a key customer in a common territory. The customer had placed an order for some tools from its corporate office, which was in the area that was handled by Distributor A. However, the customer’s factory to which the tools were to be delivered was in an area that was handled by Distributor B.Now, Distributor A felt that the order should go to them because it was placed from the corporate office, whereas Distributor B felt that the order should be placed with them because the factory was in their area, and hence, the customer would contact them for the after-sales servicing of the tools as well.Conflict owing to statusConflict owing to personalityConflict owing to resourcesConflict owing to goals
Solution
The conflict described in this scenario is a "Conflict owing to resources". This is because both Distributor A and Distributor B are vying for the same resource - the key customer's order. Each distributor believes they have the right to the order based on their respective territories, leading to a conflict.
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