Multiple Choice QuestionTo express sympathy for people who are receiving bad news, you shouldMultiple choice question.describe your feelings of condolence at length.take responsibility regardless of who is at fault.show genuine concern and appreciation.tell them a story about one time when you received bad news.

Multiple Choice QuestionIt makes sense to provide bad news in writing to someone when youMultiple choice question.have bad news with a high level of severity.are providing an informal notice.have worked with the person for a long time.are replying to a written request.

Multiple Choice QuestionWhich of the following is a recommended guideline for delivering bad news?Multiple choice question.Get to the bad news fairly quickly.Focus less on facts and more on personal connections.Repeatedly explain how you feel bad for the person.Skirt around the bad news to protect the person's feelings.

Multiple Choice QuestionIn a bad-news message, a bufferMultiple choice question.should appear at the end of a message.assumes responsibility for bad news.should appear at the beginning of a message.spells out issues of disagreement between parties.

Multiple Choice QuestionIn a business situation, after delivering bad news and explaining why things turned out this way, you shouldMultiple choice question.discuss what it means for the senderask recipients what additional sacrifices they can make for the company.discuss what this development means for the recipients.explain what is good about it and how it could be worse.

Multiple Choice QuestionOne important consideration when delivering bad news to customers is toMultiple choice question.avoid placing the blame for the situation on them.explain in detail why you cannot give them what they want.protect the company from liability by repeatedly pointing out the customer's mistakes.make sure they understand that they have little control over the situation.