When Norma tries to tell the nurse how frightened she is that she may die, the nurse says, “Oh, you shouldn't worry” and changes the subject. The process of avoiding emotional topics and complaints is called:Group of answer choicesPatronizingBlockingTransferenceMocking

When Susan reviews the videotapes of her interactions with mock patients, she realizes how often she changes the subject or looks away when patients talk about intense emotions. Another term for the tendency to avoid emotions is discretion.Group of answer choicesTrueFalse

The nurse attempts to notify the healthcare provider about a client who is exhibiting an extrapyramidal reaction to psychotropic medications. When the receptionist for the answering service offers to take a message, which nursing action is best for the nurse to take?

When patients take an active role in medical encounters they are enacting a “rhetoric of agency.”Group of answer choicesTrueFalse

As a nurse, what does it mean to communicate the situation?

Which of the following is an example of a research question based on a clinical problem?Stories of a flight nurse’s experiences with posttraumatic stress disorderPublished observations of a nurse who practiced many years in elder careRelationship between hours of bright light and irritability of preterm infantsNursing intuition about what measures are most useful with anxious patients before surgery