In a customer-centric approach, which customers should you be most concerned with?1 pointThe customers that are likely to be most valuableThe customers with the greatest degree of social influenceThe customers who are most engaged with your products/servicesThe customers that have historically been most valuable

In a customer-centric approach, the customers you should be most concerned with are those that are likely to be most valuable. This is because a customer-centric approach focuses on creating a positive experience for the customer from the first point of contact through the sale and beyond. This approach aims to build strong relationships with customers, understand their needs and preferences, and deliver products and services that meet or exceed their expectations.

While all customers are important, those that are likely to be most valuable are often the ones who will have the most significant impact on your business's bottom line. These customers are typically loyal, make frequent purchases, and may even advocate for your brand, helping to attract new customers.

However, it's also important to note that the other options listed can also be valuable in a customer-centric approach. Customers with a high degree of social influence can help spread the word about your products or services, and highly engaged customers can provide valuable feedback and insights. Meanwhile, customers that have historically been most valuable can offer insights into what has worked in the past and what might work in the future.

So, while the customers likely to be most valuable should be a primary concern, a truly customer-centric approach would involve considering all these types of customers and their unique contributions to your business.