Context: In a call center, employees are pushed to sell more services, even if it means misleading customers about the benefits. What is the most likely source of this ethical concern? - Few search attributes - Services are highly technical - Lapse between performance and evaluation - Mostly no guarantees and warranties - Personnel have limited supervisory and management - Performance variability is accepted - Outcome-based reward limits other services - Consumer inputs affects services

Context: Context: Context: Imagine you're booking a vacation package online, but the website provides minimal details about the accommodations, amenities, and locations. What is the most likely source of this ethical concern? -Few search attributes -Services are highly technical -Lapse between performance and evaluation -Mostly no guarantees and warranties -Personnel have limited supervisory and management -Performance variability is accepted -Outcome-based reward limits other services -Consumer inputs affects services

You hire a digital marketing agency, but there are no clear benchmarks or metrics to assess the effectiveness of their services. What is the most likely source of this ethical concern? * choices: -Few search attributes -Services are highly technical -Lapse between performance and evaluation -Mostly no guarantees and warranties -Personnel have limited supervisory and management -Performance variability is accepted -Outcome-based reward limits other services -Consumer inputs affects services

Context: A cosmetic surgeon promises you unrealistic and exaggerated results from a procedure. What is the most likely source of this ethical concern? -Few search attributes -Services are highly technical -Lapse between performance and evaluation -Mostly no guarantees and warranties -Personnel have limited supervisory and management -Performance variability is accepted -Outcome-based reward limits other services -Consumer inputs affects services Answer question

At a hotel, the staff members appear to operate independently without clear supervision and commits discourtesy at times. What is the most likely source of this ethical concern? - Few search attributes - Services are highly technical - Lapse between performance and evaluation - Mostly no guarantees and warranties - Personnel have limited supervisory and management - Performance variability is accepted - Outcome-based reward limits other services - Consumer inputs affects services

Ethical or unethical behaviours by a manager or employee of a business.