Question3Max. score: 2.00Your CEO is concerned as customer trust and service continuity are at risk due to the disruptions caused by the crisis. To minimise the impact on customers and maintain their trust, what approach should be taken?Focus on restoring high-value customer accounts first, assuming that retaining key clients will ensure long-term business survival.Transparently communicate the situation to all customers, providing realistic timelines for service restoration and offering alternative solutions where possible.Offer immediate financial compensation to all affected customers.Temporarily suspend all external communications until a full assessment of the damage is completed, to avoid potential misinformation.

The first step in customer recovery is toMultiple choice question.offer price discountsidentify "at risk" customerspost regularly on social mediaset up a customer complaints department

Which are effective techniques for keeping customers?Multiple select question.Managing their expectationsPersonalizing their shopping experiencePlacing strong limits on customer serviceProviding extra service

An effective Business Continuity Plan will:Turn a bad business into good oneHelp recover during a crisisTurn a failing business into a profitable oneDeter customer who will think we have got too much time on our hands

How can sustainability risk impact an organization?  A. Increase customer loyalty  B. Reduce regulatory compliance  C. Enhance brand reputation  D. Erode stakeholder trust

How can a company best build customer trust, which can translate to a loyal customer base?Listen to customers before developing a new product.Involve customers in decisions.IncorrectShare a transparent privacy policy.