Explain with example of maturity model of e-governance.

The maturity model of e-governance is a tool used to measure the level of growth and capability of a government's electronic services. It is a framework that helps governments understand their current level of e-service delivery and define what they need to do to enhance these services.

The model typically consists of five stages:

1. Emergent: At this stage, the government has just started to establish an online presence. The website is primarily used for posting information and there is little interaction with citizens.

2. Enhanced: The government's online presence is more developed and interactive. Citizens can download forms and access more services online.

3. Interactive: At this stage, the government's website becomes a two-way communication channel. Citizens can complete and submit forms online, and there is more engagement.

4. Transactional: The government's website now allows for complete transactions to be conducted online, such as paying taxes or applying for licenses.

5. Seamless: At the highest level of maturity, the government's e-services are fully integrated across departments and jurisdictions. Citizens can access all services from a single portal and the services are customized to the needs of the individual.

An example of the maturity model in action can be seen in the e-governance initiatives of Singapore. The government has a single portal, called eCitizen, where citizens can access a wide range of services from various government departments. The portal is user-friendly and services are grouped by life events, such as having a baby or starting a business, making it easy for citizens to find the services they need. This is an example of a government that has reached the 'seamless' stage of the maturity model.