Question 7A data professional in customer service is tasked with identifying customers who are at risk for taking their business to a competitor. In the analyze phase of the data analysis process, what activities might this involve? Select all that apply.1 pointPrepare a report for the stakeholdersFormat the data to filter for low customer satisfaction scoresRequest input from other customer service data professionalsOrganize a dataset by customer and purchase history
Question
Question 7A data professional in customer service is tasked with identifying customers who are at risk for taking their business to a competitor. In the analyze phase of the data analysis process, what activities might this involve? Select all that apply.1 pointPrepare a report for the stakeholdersFormat the data to filter for low customer satisfaction scoresRequest input from other customer service data professionalsOrganize a dataset by customer and purchase history
Solution
In the analyze phase of the data analysis process, the activities that might be involved in identifying customers who are at risk for taking their business to a competitor could include:
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Format the data to filter for low customer satisfaction scores: This would involve manipulating the data to highlight those customers who have expressed dissatisfaction with the service or product. This could be a key indicator of customers who might be considering switching to a competitor.
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Request input from other customer service data professionals: Collaborating with other professionals in the same field can provide valuable insights and different perspectives. They might have experience with similar issues or have suggestions for analysis techniques that could be useful.
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Organize a dataset by customer and purchase history: By organizing the data in this way, the data professional can identify patterns or trends in customer behavior. For example, a customer who has been purchasing less frequently or in smaller amounts might be considering taking their business elsewhere.
Preparing a report for the stakeholders is typically done after the analysis phase, once the data has been analyzed and conclusions have been drawn. Therefore, it might not be a part of the analyze phase.
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