Select all that applyWhich of the following statements are true about bad-news messages? (Choose every correct asnwer.)Multiple select question.They should show goodwill toward the recipients.They should be delivered promptly.They should include many complex details and rationalizations.They can be delivered through different appropriate channels.

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.

Multiple Select QuestionSelect all that applyWhich of the following considerations in timing the delivery of bad news are true?Multiple select question.You can lose credibility if others think you have wrongfully waited to deliver bad news.The timing for delivering bad news has little influence on how people receive the message."Delivering bad news in a timely fashion" means putting off any announcements as long as possible.If you deliver bad news without knowing the details, you can create unnecessary worry.

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Select all that applyYou should review bad-news messagesMultiple select question.before the bad news is sent.to make sure you are being respectful.because recipients may misinterpret the news.only if they affect people outside your organization.

Multiple Select QuestionSelect all that applyWhich of the following are true of routine business messages? (Choose every correct answer.)Multiple select question.Readers usually respond positively to them.They convey straightforward information.They generally take a great deal of time to compose.In-depth analysis is required for their preparation.Readers are unlikely to resist them.