An organization conducted a workshop for its employees. It was seen that the participants were extremely involved and focused. They listened with increased concentration and displayed a very low tolerance for distractions. Their feedback to the organizers was extremely detailed and insightful. In the context of listening skills, this scenario illustrates _____.Multiple choice question.filteringtuning outselective listeningactive listening
Question
An organization conducted a workshop for its employees. It was seen that the participants were extremely involved and focused. They listened with increased concentration and displayed a very low tolerance for distractions. Their feedback to the organizers was extremely detailed and insightful. In the context of listening skills, this scenario illustrates _____.Multiple choice question.filteringtuning outselective listeningactive listening
Solution
The scenario described in the question illustrates "active listening". This is because the employees were highly focused, had a low tolerance for distractions, and provided detailed and insightful feedback. These are all characteristics of active listening, which involves fully concentrating, understanding, responding and then remembering what is being said.
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