Case for 26 April 2024 Friday Discussion Session: This Must Never Happen Again In December 2022, Southwest Airlines was forced to cancel some 16,000 flights over 4 days following some severe weather conditions in several parts of the U.S. A key issue that prevented Southwest from recovering as quickly as its competitors was the outdated SkySolver software that Southwest relied upon for coordinating equipment, pilots, and crews – it simply couldn’t cope with the level of disruption that occurred. The costs of the debacle were enormous, so the company decided it had to invest in a replacement for SkySolver — one that would be much more fault-tolerant. Assuming you were responsible for delivering the replacement software, and you had 30 experienced software professionals (developers, test specialists, 2 architects, several product managers) committed to the project, how would you organize them and what approaches would you take to maximize the likelihood of good outcomes?

To increase the number of flights per day, Southwest AirlinesMultiple choice question.decreased turnaround time at the gates.refused to let passengers check bags.offered more in-flight movies.sold off surplus planes.

a. Should the airline replace its night flight from Los Angeles with a morning flight? Why?

In the weeks after a Boeing jetliner crashed in the Java Sea near Indonesia last year, killing all 189 people on board, the manufacturer defended the plane’s safety features and publicly resisted calls to make changes to its system and pilot training procedures.Get a curated selection of 10 of our best stories in your inbox every weekend.This month, following a second deadly crash of a 737 Max, a worldwide grounding of the planes by regulators, a stock slide and the loss of a multibillion-dollar contract, Boeing is taking a new approach. The company invited hundreds of pilots and airline partners to its Renton, Wash., assembly facility Wednesday in a hastily arranged meeting to explain new safety enhancements.Boeing’s shift in tone — CEO Dennis Muilenburg said in a statement this week the company has been “humbled” — reflects growing pressure on the company’s bottom line as its fleet of jetliners sits idle at airports. It also comes as airlines that have placed orders for hundreds of additional 737 Max jets begin to question those investments. Last week, Indonesia’s national airline, Garuda, said it canceled its order for 49 jets because of “consumers’ low confidence” in the airplanes following the crashes.Indonesia's Garuda airlines moves to cancel order for 49 Boeing 737 Max jetsThe Chicago-based manufacturer is working to fulfill orders for more than 4,000 737 Max jets from dozens of airlines, according to analysts at Cowen Washington Research Group.Boeing is responding to rising public concerns about its Max planes in an effort to save the company’s image and prevent the loss of more business, said Shem Malmquist, an active Boeing 777 captain and a visiting professor at the Florida Institute of Technology.“They took a different tack — a tack they should have taken in the first place,” Malmquist said.The company’s changing response may be partly a function of how unusual the situation is, said Seth Seifman, an analyst at JPMorgan.“The way that it took off in the press and on social media is not something that Boeing is used to,” he said. “It probably took some time to put together a public strategy to deal with that.”Boeing has continued to defend the safety of its planes and deflect claims that its automation software may have contributed to either of the two crashes.At the Renton event, officials from the aerospace giant defended the embattled 737 Max as the culmination of 50 years of aircraft development in which they said safety has been the first priority.They also pushed back on the idea that something is inherently wrong with the aircraft development process within Boeing. Company officials also defended the process used to determine that the plane met government requirements. The process used to certify the plane is the subject of congressional inquiries, a Department of Transportation audit and a criminal probe by the Department of Justice.The plane maker has to walk a fine line in its public statements. Admitting that any fault lies in Boeing’s planes, including software, would create legal liability for the company and damage its reputation for safety, said Scott Hamilton, managing director at Leeham Company, an aviation consultant. “Their public statements are completely driven by what their lawyers will allow them to say,” Hamilton said.

The last 1500 Air America flights 315 have been delayed. What is the probability that a flight with this airline will not be delayed?

Southwest Airlines is recognized as an industry leader for exemplary customer service and has continued to add new ways to serve customers better than competitors. In doing so, it has focused on sustaining its competitive advantage through ________ excellence.Multiple Choicecustomeroperationalsustainableproductlocational