Which is not a Processes of Service OperationsQuestion 1Answera.Service Validationb.Problem Managementc.Event Managementd.Incident Management
Question
Which is not a Processes of Service OperationsQuestion 1Answera.Service Validationb.Problem Managementc.Event Managementd.Incident Management
Solution
a. Service Validation is not a process of Service Operations. It is a part of the Service Transition phase in ITIL. The other options - Problem Management, Event Management, and Incident Management - are all processes within the Service Operations phase of the ITIL Service Lifecycle.
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