or which of the following activities is the Service Desk NOT responsible?a.Impact analysisb.Root cause identificationc.Escalationd.Categorization and prioritization
Question
or which of the following activities is the Service Desk NOT responsible?a.Impact analysisb.Root cause identificationc.Escalationd.Categorization and prioritization
Solution
The Service Desk is NOT responsible for b. Root cause identification. This activity is typically handled by problem management or other technical teams who have the expertise to delve deep into the issue and identify the underlying cause. The Service Desk's role is more about being the first point of contact, categorizing and prioritizing the issue, escalating it to the right team, and conducting an impact analysis to understand how the issue affects the business.
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