Select whether each statement about assistance animal verifications is true or false.When a housing provider asks for documentation, the individual may certify in writing that he or she has a disability and need for the animal and the animal actually assists him or her.TrueFalseA housing provider may never request additional documentation from an individual requesting accommodation for an assistance animal.TrueFalseLizzie received a handwritten note from a new tenant stating that she requires an assistance animal to help her with her disability. Lizzie must accept the note as verification.TrueFalseCarmen manages a condominium complex. She doesn’t believe that a tenant who has lived at the condominium for a couple years suddenly needs an assistance animal, and his documentation doesn’t look legitimate. Pets are strictly forbidden per the condominium association’s rules. She should refuse the accommodation until she receives additional documentation.TrueFalse

Select whether each statement related to reasonable accommodation is true or false.Jerrod can tell by looking at Marcy that she doesn’t have a disability, so he may deny her request for accommodation for what’s obviously just a pet.TrueFalseCathy is a landlord and Marcus has asked for accommodation for his parakeet. Cathy is within the law to ask, “Why do you need a bird—do you have an emotional or psychological disability?”TrueFalseTo be considered a reasonable request for assistance animal accommodation, the request must meet two criteria.TrueFalseAn individual making a request for reasonable accommodation of an assistance animal should include a letter or other document from a therapist verifying the need for the assistance animal.TrueFalse

Select whether each statement related to lease agreement violations is true or false.Victor granted Les a reasonable accommodation for his housetrained donkey, an ESA, in his rental unit. Unfortunately, the donkey has nipped at other tenants and occasionally kicks the walls. Les may be in violation of the lease terms and could be evicted if things don’t get under control soon.TrueFalseIf a tenant with disabilities is in violation of his or her lease, the property manager should handle the situation in a non-discriminatory manner.TrueFalseLisa, a disabled tenant, sometimes screeches uncontrollably. George, the tenant in the unit next to hers has complained to you. You can tell George about Lisa’s disability if you believe it will help George understand the situation better and make things easier for both of them.TrueFalse

Indicate for which of the following reasons housing providers may deny a reasonable request and which they can’t.The HOA has a no-pets policy.Can DenyCannot DenyNo documentation for a disabilityCan DenyCannot DenyThe person doesn’t look or seem disabled to the providerCan DenyCannot Deny

A ______ wouldn't qualify for a reasonable accommodation for an animal.Person with a disability associated with a tenantPet owner with no disability-related needTenant's family member with a disabilityTenant with a disability-related need

Which of these statements regarding service animals is true?Landlords may ask for a service dog's training documentation.Service animals and emotional support animals are the same thing.Service animals are specially trained to perform specific tasks for people with disabilities.Service dogs can't live in no-pet buildings.