Which of the following BEST describes a customer relationship management (CRM) system?answerIt is designed to record, process, store, modify, and cancel transactions.It is record-keeping technology that was originally developed for the Bitcoin cryptocurrency.It organizes notes, activities, and metrics into one system that works altogether.It is a computer program or set of instructions given to hardware telling it what to do.

The implementation of customer relationship management (CRM) is a method ofMultiple Choicemanaging inventory.rearranging the facility layout.changing the organizational structure.getting close to customers and understanding their needs.improving an organization’s product development plan.

A type of software product that helps establish long-term relationships with customers is known as:Multiple choice question.customer relationship management (CRM)off-the-shelf accounting softwareMicrosoft Office toolse-mail

Customer relationship management (CRM) focuses on the net present value of a customer’s business over the span of its expected relationship with the selling organization.Group of answer choicesfalsetrue

Analyse the link between the technology used by the organisation and the concept of Customer Relationship Management (CRM).

What is the primary purpose of Customer Relationship Management (CRM)?Question 12Answera.To manage detailed information about individual customers and all customer “touch points” to maximize loyaltyb.To design marketing campaignsc.To develop new products