The skills that managers need to communicate with customers and employees are: A. organizing skills. B. control skills. C. motivating skills. D. conceptual skills. E. interpersonal skills
Question
The skills that managers need to communicate with customers and employees are: A. organizing skills. B. control skills. C. motivating skills. D. conceptual skills. E. interpersonal skills
Solution
The skills that managers need to communicate with customers and employees are E. interpersonal skills. These skills are crucial as they allow managers to interact effectively with their employees and customers. They include abilities such as active listening, empathy, patience, and clear verbal communication. These skills help managers to understand the needs and concerns of their employees and customers, and to respond to these in an appropriate and effective manner.
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