The performance plan will include a section that identifies all of the following EXCEPT: Question 1Answer a. Expectations of how employees deal with problems b. The reward or promotion objectives c. How the employees interact with internal and external customers d. How proactive the employees are in respect to changing work

The performance plan will include a section that identifies all of the following EXCEPT: Question 1Answer a. Expectations of how employees deal with problems b. The reward or promotion objectives c. How the employees interact with internal and external customers d. How proactive the employees are in respect to changing work Question 2 Not yet answered Marked out of 1.00 Flag question Tips Question text Artifacts reflecting values of an organization include Question 2Answer a. Mission statements b. An office layout that includes open spaces c. Shared principles d. Executive suites Question 3 Not yet answered Marked out of 1.00 Flag question Tips Question text While there are different schools of thought about how strategy comes about, researchers generally agree the common characteristic across successful organizations is: Question 3Answer a. Strategy trade-off b. Strategic focus c. Strategic process d. Strategy discipline Question 4 Not yet answered Marked out of 1.00 Flag question Tips Question text Tom Peters referred to “master paradox” as: Question 4Answer a. Developing a level of comfort with complexity and ambiguity b. Bias for action c. Stick to the knitting d. Hands on value driven Question 5 Not yet answered Marked out of 1.00 Flag question Tips Question text The penetration of mobile phones is changing the way we do business because: Question 5Answer a. The cost of phones is low b. Increasing sophistication of phones c. We can send text instead of voice d. People are more connected and able to share more information Question 6 Not yet answered Marked out of 1.00 Flag question Tips Question text Despite potential benefits, the disadvantages of a matrix structure include which of the following? Question 6Answer a. Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation. b. Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack. c. Role ambiguity or role conflict is very low d. There is potential for interpersonal conflict with team members as well as with leaders Question 7 Not yet answered Marked out of 1.00 Flag question Tips Question text A number of things organizations can do prior to change to prepare employees include which of the following? Question 7Answer a. Provide employees with HR support in the event they choose to leave the organization. b. Allow employees to participate c. Effectively communicate the pros and cons of the expected change. d. Unfreeze Question 8 Not yet answered Marked out of 1.00 Flag question Tips Question text Characteristics of MBO includes which of the following?: Question 8Answer a. Systematic and organized approach b. Aims to improve employee morale c. It improves communication by centralizes decision making d. Used by managers to track their best customers Question 9 Not yet answered Marked out of 1.00 Flag question Tips Question text Among the top

The following are the best practices while evaluating the performances based on the goals and objectives except:Question 17Answera.Planning must begin at the lower management level and should be filtered up through the organizationb.Goals and objectives must inspire, challenge, and stretch employees’ capabilitiesc.Employee participation and goal attainment must be supported through the reward systemd.The performance management system must be modified over time to meet the organization’s changing needs

Employees’ performance must be measured to determine whether work and actions are aligned with organizational goals. Therefore, explain each of the Five (5) phases of the performance management process

1.Question 1Neri at Urban Attire is helping their team write a job description for an associate the company wants to hire. Which of the following skills can be described as setting goals, measuring progress, and rewarding or correcting performance for employees?1 pointPerformance evaluationPerformance managementExpectation managementEmployer management2.Question 2“Define performance expectations” and “measure and evaluate performance” are the first two steps of the performance management cycle. Which of the following are the other steps? Select all that apply. 1 pointAdjust pay scalesConduct trainingsAdjust or continue behavior Provide feedback3.Question 3Fill in the blank: __________ involves the following steps: set objectives, create action plans, review performance, and assess performance and reward meeting objectives.1 pointManagement by objectivesMotivation by objectiveManagement by subjectMotivation by subject4.Question 4Fill in the blank: The _______ performance appraisal method judges the performance of individual employees in relation to other employees.1 pointratingbehavioralnarrativecomparison5.Question 5Which of the following types of discipline involves steps that become more severe and are designed to change an employee's inappropriate behavior?1 pointIncremental disciplineProgressive disciplinePositive disciplinePlanned discipline6.Question 6Which of the following are reasons to keep good documentation of disciplinary records? Select all that apply.1 pointAllows the manager to think carefully prior to actionProvides a record that protects the employerEstablishes a pattern of behaviorAllows managers to terminate employment at any time7.Question 7Fill in the blank: Employment ______ is a practice that allows employers to fire employees without giving a reason, as long as the reason isn't illegal.1 pointat discretionat willpro temporeunder contract8.Question 8Fill in the blank: Differences among individuals in professional or personal goals, work style, and communication preferences can cause ______ conflict.1 pointvalueexternalorganizationalinterpersonal9.Question 9Which of the following are ways an organization can attempt to avoid dangerous workplace conflicts? Select two that apply. 1 pointFocusing on preventionHaving a strict “one-strike” policy for any infractionOnly hiring candidates with internal referencesHaving a response plan10.Question 10Fill in the blank: The _____ relies on instances of especially good or poor employee performance.1 pointBOS scalegraphic rating scalecritical incident methodBARS appraisal system

Which section of SAQA’s unit standard for performance management requires that plans should be focused on the competencies of individuals?Group of answer choicesa) Monitoring performancesb) Formulating development plansc) Setting performance goals and measuresd) Evaluating performances