You are advised to write between 200 and 300 words. Total marks for this section: 30• You will be awarded up to 15 marks for following the task instructions.• You will be awarded up to 15 marks for the language you use.Question 1Your cousin got married recently. You helped your cousin to arrange the wedding celebration at a tophotel. The celebration was enjoyable but the hotel made some mistakes. You decide to write a letter tothe hotel manager about the wedding celebration.Write your letter. You must include the following:• the names of the couple who got married and the date of the celebration• what the guests enjoyed about the celebration• details of the mistakes the hotel made and what you would like the hotel to do about what happened.Cover all three points above in detail. You should make your letter polite and informative.Start your letter ‘Dear Hotel Manager’ and remember to supply a suitable ending.06_1123_12_2022_1.10© UCLES 20222
Question
You are advised to write between 200 and 300 words. Total marks for this section: 30• You will be awarded up to 15 marks for following the task instructions.• You will be awarded up to 15 marks for the language you use.Question 1Your cousin got married recently. You helped your cousin to arrange the wedding celebration at a tophotel. The celebration was enjoyable but the hotel made some mistakes. You decide to write a letter tothe hotel manager about the wedding celebration.Write your letter. You must include the following:• the names of the couple who got married and the date of the celebration• what the guests enjoyed about the celebration• details of the mistakes the hotel made and what you would like the hotel to do about what happened.Cover all three points above in detail. You should make your letter polite and informative.Start your letter ‘Dear Hotel Manager’ and remember to supply a suitable ending.06_1123_12_2022_1.10© UCLES 20222
Solution
Dear Hotel Manager,
I hope this letter finds you well. I am writing to discuss the recent wedding celebration of my cousin, Mr. John Smith, and his wife, Mrs. Jane Smith, which took place at your esteemed hotel on the 15th of February, 2022.
Firstly, I would like to express our gratitude for the overall experience. The guests thoroughly enjoyed the ambiance of the hotel and the professionalism of your staff. The food was delectable and the service was commendable. The beautiful decor and the live music added a special touch to the celebration, making it a memorable event for all.
However, I regret to inform you that there were a few issues that marred the otherwise perfect celebration. Firstly, there was a delay in the serving of the main course, which caused some inconvenience to our guests. Secondly, despite our specific request for a vegan menu for some of our guests, non-vegan items were served to them. This caused considerable discomfort to those guests.
I understand that mistakes can happen, but these issues did cause some distress on an otherwise joyous occasion. I believe it is important for you to be aware of these issues so that they can be addressed and avoided in the future.
In light of these events, I kindly request that you look into these matters and take appropriate action. Perhaps a formal apology to the couple and the affected guests would be a good starting point. Additionally, a small gesture of goodwill, such as a discount on future bookings, could go a long way in mending the relationship.
Thank you for your attention to this matter. I am confident that you will handle this situation with the professionalism and courtesy that your hotel is known for.
Yours sincerely, [Your Name]
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